Our favorite places to eat are small, family-owned diners. Cumberland Restaurant is such a place. It is a small diner on the side of the road in Cumberland, VA. We sat at the counter for breakfast.
Our server was either brand new or just completely clueless. She was a nice young woman but did not seem to understand customer service. When we arrived, I went to the restroom. Chris ordered coffee for both of us. She asked for his order before I returned or even saw a menu. She was also unable to tell us what type of potatoes come with the country fried steak.
The redeeming factor on service was her obviously more experienced co-worker who was very friendly and made sure that our coffee stayed full and that our food was good.
The food was very good. Chris opted for mashed potatoes with his country fried steak and they were some of the best mashed potatoes I’ve had in a restaurant. I ordered the biscuits and gravy with two over-medium eggs. The biscuits were light and fluffy. The gravy was creamy with a wonderful flavor.
Once we finished with our meal, we waited 10 minutes while our server figured out how to ring up her personal food. We did have to ask her to fix the check to charge the proper price for the side order of eggs instead of an entire entree.
At this point, the manager/owner came to our rescue to help us with paying the check.
Cumberland Restaurant is a great spot for breakfast (which they serve all day) if you are in the Cumberland area. Just make sure to ask for the more motherly server.
Cost for two coffees and two entrees with a side order of eggs $20.74
Customer service is definitely a skill that everyone should have. Thank you for sharing your experience. I want to start going to different restaurants I haven’t been to yet and make it a mommy-daughter adventure. Keep up the awesome posts.
Blessings,
Miranda B.
What a great adventure to share with your daughter. Enjoy the journey!